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Onboarding
Efficient Implementation
Our experienced team of specialists will guide you through a streamlined onboarding process, ensuring a seamless transition. We’ll work closely with your organisation to understand your unique requirements and customise our solutions to fit your specific needs. By minimising disruptions and maximising efficiency, we’ll have you up and running quickly, saving you time and resources.
Seamless Integration
We understand the importance of integrating our solutions seamlessly into your existing systems and workflows. Our expert team will collaborate with your IT department to ensure smooth integration, avoiding any compatibility issues or data loss. With our technical expertise and robust integration capabilities, you can trust that our solutions will seamless integrate with your infrastructure.
Continuous support
Our commitment to your success does not end with implementation. Whether you have questions, need troubleshooting support or require training for new team members we are always here to help. With our responsive support services you can rely on us to address any issues promptly, ensuring a smooth and productive experience with our products.
In August this year we were awarded the contract to deliver the School Age Immunisation Service in Devon; a huge undertaking, but with Cinnamon providing staff training at times to suit our team and in line with our mobilisation deadline (and ready for nearly 600 more schools) no task asked of them has been too big or too small. Perhaps Cinnamon could provide a master-class in customer services as well!
Director of integrated Community Care
Kernow Health CIC
Prompt Assistance
Our support team is committed to providing timely assistance whenever you need it. Whether you have a technical issue, a question about our solutions, or require guidance on best practices, our team is just a email away. We understand the importance of resolving issues quickly, so you can expect a prompt response and efficient resolution to minimise any disruptions to your operations..
Expert Guidance
Our support team consists of knowledge experts who have a deep understanding of our solutions and their implementation in real world healthcare environments. They have expertise to guide you through any challenges, offer best practices and provide recommendations to optimise your usage of our solutions. With their guidance you can navigate complex scenarios and make informed decisions.
Proactive solutions
By actively monitoring system performance and soliciting input from our customers, we identify potential areas of improvement and proactively implement changes to enhance your experience. We believe in an iterative approach, constantly refining our solutions to meet your evolving needs.
Training
Personalised approach
We recognise the individuality of each organisation, which is why our training programs are meticulously tailored to suit your distinct requirements. Whether you prefer remote or in person sessions, our team will closely collaborate with you to create a customised training plan. Through this personalised approach, we ensure that your team receives the knowledge and skills necessary to maximise the benefits of our solutions.
Comprehensive training
Our training programs are backed by comprehensive materials that cater to different learning styles and preferences. We provide a range of resources to support your teams learning journey. Our training materials are designed to be accessible and user friendly, enabling your team to grasp the concepts quickly and apply them effectively in their daily workflows
Support & reinforcement
Learning doesn’t end with the completion of training sessions. We provide ongoing support and reinforcement to ensure continuous learning and skill development. Our team is available to answer any questions, provide additional guidance and offer refresher training if needed.